Terms & Conditions
REFUNDS
REFUNDS ARE ONLY AVAILABLE FOR MEDICAL CONDITIONS UPON RECEIPT OF A VALID MEDICAL CERTIFICATE; ALL REQUESTS MUST BE IN WRITING OR VIA E-MAIL TO THE CUSTOMER SERVICES E-MAIL ADDRESS BELOW.
TRANSFER OF MINUTES & SESSIONS
THE TRANSFER OF MINUTES OR SESSIONS BETWEEN STORES AND CUSTOMERS IS NOT PERMITTED. ALL MINUTES MUST BE USED AT THE STORE AT WHICH THEY WERE PURCHASED.
CLIENT LOTION STORAGE
PLEASE NOTE THAT THE CUSTOMER LOTION STORAGE FACILITY IS PROVIDED AS A GESTURE OF GOODWILL AND WE REGRET THAT WE CANNOT BE HELD RESPONSIBLE FOR ANY LOSSES WHATSOEVER.
DAMAGE / LOSS OF CLIENT PROPERTY
PLEASE NOTE THAT THE TANNING SHOP CAN NOT ACCEPT ANY RESPONSIBILITY WHATSOEVER FOR ANY LOSS OR DAMAGE TO CLIENTS PROPERTY WHILST ON THE PREMISES.
CHANGES TO CLIENT ACCOUNTS.
PLEASE NOTE THAT ANY CHANGES TO CLIENTS ACCOUNTS MUST BE MADE VIA E-MAIL OR LETTER TO THE CUSTOMER SERVICES E-MAIL ADDRESS BELOW.
EXPIRATION OF MINUTES AND SESSIONS.
PLEASE NOTE THAT ALL MINUTES & SESSIONS ARE VALID FOR 12 MONTHS FROM THE DATE OF PURCHASE.
FOR ANY QUESTIONS RELATING TO THE ABOVE PLEASE CONTACT THE FOLLOWING E-MAIL ADDRESS WITH YOUR NAME, ADDRESS, DATE OF BIRTH AND EMAIL ADDRESS;
CLIENT CONSULTATION:
EACH CLIENT MUST RECEIVE A PERSONAL CONSULTATION PRIOR TO SERVICES. THIS IS SO WE UNDERSTAND YOUR SKIN TYPE AND ANY OTHER FACTORS WHICH MAY NEED TO BE CONSIDERED.
NO UNDER 18 ARE PERMITTED:
NO UNDER 18’S ARE PERMITTED TO USE OUR SERVICES; HOWEVER WE MUST PROVIDE GENEROUS DISCOUNTS ON OUR OTHER SERVICES TO THESE INDIVIDUALS, PROVIDING A GREAT TAN WITHOUT THE NEED FOR UV LIGHT.
Bio-Metrics Registration:
Bio-metric registration is used for security purposes and protects customers pre purchased minutes and sessions from fraudulent use.
Bio-metric registration allows The Tanning Shop to manage customer specific tanning schedules to safeguard from over exposure.
Finger prints are not saved as a picture image, data is taken from reference points on the finger via a one way encryption and transferred in to a unique string of text data.
Software specific Algorithms are used to convert the data in to text which makes the data unique and unusable with any other software.
It is not possible to convert the text data back into a fingerprint
Customers can request to be exempt from Bio-Metrics by contacting
Customer Service at thetanningshop.co.uk
Customer finger print data is deleted after 12 months of inactivity
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